Terms of service
Welcome to Floraya! By using our website and services, you agree to our Terms of Use and Privacy Policy.
1. Access and Account
- You must be of legal age to use our services.
- Your information must be accurate and up to date.
- You are responsible for your account and its use.
2. Products
- Images and descriptions are indicative and may vary.
- Floraya may modify products or limit quantities at any time.
3. Orders
- Placing an order = making a purchase offer.
- Floraya may accept or reject any order.
- Returns and exchanges per our Refund Policy.
- Purchases are for personal use only.
4. Pricing and Billing
- Prices and promotions may change without notice.
- Taxes, shipping fees, and customs not included.
- Your payment information must be correct and valid.
5. Shipping
- Delivery times are indicative and not guaranteed.
- Risk passes to the customer once handed to the carrier.
6. Intellectual Property
- Website content (text, images, logos, videos…) is protected by law.
- Personal use only; no reproduction without written permission.
7. Third-Party Tools
- Some tools may be provided by third parties.
- Floraya is not responsible for these tools.
8. Third-Party Links
- We are not responsible for linked third-party sites.
- Check their policies before any transaction.
9. Relationship with Shopify
- Store powered by Shopify, but sales are directly with Floraya.
- Shopify is not responsible for products or transactions.
10. Privacy Policy
- Your personal data is protected according to our Privacy Policy and Shopify’s.
11. Feedback
- Your reviews, ideas, or suggestions may be used commercially by Floraya without compensation.
- You guarantee you have all rights to your contributions and they do not violate third-party rights.
12. Errors and Omissions
- We may correct errors and modify or cancel orders if necessary.
13. Prohibited Uses
You may not:
- Use the Services for illegal or harmful purposes.
- Infringe intellectual property rights.
- Harass, send spam, viruses, or bypass site security.
14. Termination
- Floraya may suspend or terminate your access at any time.
- Certain sections remain after termination (Intellectual Property, Feedback, Liability…).
15. Warranties
- Services and products are provided “as is” and “as available.”
- No implied warranties on quality or suitability.
16. Limitation of Liability
- Floraya and partners are not liable for indirect losses, lost profits, or other damages related to service use.
17. Indemnification
- You agree to hold Floraya and Shopify harmless for any violation of TOS or law on your part.
18. Severability
- If any provision is invalid, the rest remains in effect.
19. Entire Agreement
- These Terms and policies constitute the entire agreement between you and Floraya.
20. Assignment
- You may not transfer your rights without written consent.
- Floraya may assign its rights without your consent.
21. Governing Law
- These Terms are governed by Swiss law.
22. Headings
- Headings are for convenience only.
23. Changes
- Floraya may modify these Terms at any time.
- Continued use constitutes acceptance.
24. Contact
- Email: contact@floraya.ch
- Address: Rue du Grand-Bureau 17, 1227 Geneva, Switzerland
- Phone: +41 79 465 11 92